We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at supportpluxnycshop@gmail.com . Please note that returns will need to be sent to the following address:

5051 41st St

Sunnyside, NY 11104

United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at supportpluxnycshop@gmail.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at teffoy933@gmail.com.

PLUXNYC – Return & Refund Policy

For T-Shirts, Sweatshirts, Hoodies, Perfumes & Beauty Products

Last Updated: September 20, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at supportpluxnycshop@gmail.com  Please note that returns will need to be sent to the following address: 

5051 41st St

Sunnyside, NY 11104

United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at supportpluxnycshop@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at teffoy933@gmail.com.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us promptly if your item is damaged, defective, incorrect, or missing.

For perfume and beauty products, please provide photographs of the product, packaging, and shipping parcel when possible. For clothing, please include clear photos showing any defects, stains, tears, or incorrect items.

We will review the issue and provide an appropriate solution, which may include a replacement, refund, or other remedy in accordance with applicable law.

Contact: teffoy933@gmail.com

4. Non-Returnable Items & Exceptions

The following items may not qualify for change-of-mind returns:

• Worn, washed, or altered T-shirts, sweatshirts, and hoodies.

• Opened or used perfumes and fragrances.

• Opened or used beauty and skincare products, where hygiene or safety restrictions apply.

• Personalized or custom-made items, where applicable.

• Gift cards.

• Certain sale or clearance items, subject to applicable law.

These exclusions do not remove any statutory rights that apply to defective, damaged, misdescribed, or incorrectly supplied products.

5. Exchanges & Replacements

If you need a different size or an alternative clothing item, contact us to request an exchange. Exchange availability depends on stock.

For damaged or defective products, please provide your order number and supporting photographs. We will review the request and, where appropriate, arrange a replacement or refund.

If a replacement is unavailable, we will communicate the available options.

6. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved:

• The refund will be issued to the original payment method, unless another legally permitted arrangement is agreed.

• We aim to process approved refunds within 10 business days.

• Your bank or payment provider may require additional time to post the funds.

If you have not received your refund after the applicable processing period, contact teffoy933@gmail.com.

Return Shipping Costs

• Damaged, defective, or incorrect items: We will review the issue and provide appropriate return instructions.

• Eligible change-of-mind returns: Return shipping arrangements and costs will be communicated before the return is completed.

Any refund deductions or shipping charges will be disclosed in accordance with applicable law.

7. Order Cancellation & Shipping Delays

Customers may contact us as soon as possible if they wish to cancel an order that has not yet shipped. We will review cancellation requests based on order status and applicable law.

PLUXNYC will make reasonable efforts to ship orders within the advertised timeframe. If no shipping timeframe is provided, applicable federal rules generally require shipment within 30 days, subject to the rules' exceptions and notice requirements. If we cannot ship within the promised timeframe, we will provide the required delay notice and applicable cancellation/refund options.

8. Consumer Protection & Legal Compliance

PLUXNYC aims to provide clear and transparent return and refund terms for customers purchasing clothing, fragrances, and beauty products.

Our policy is intended to operate in accordance with applicable US federal, state, and local laws, as well as mandatory consumer protections in jurisdictions where we sell.

Because PLUXNYC uses a return address in New York, ensure the return policy is displayed or linked before checkout and that refund terms and applicable fees are clearly disclosed. New York law includes disclosure requirements for online retailers.

Where a law provides rights that differ from this policy, the applicable law will take precedence.

10. Contact Us